Customer Help

Want to get in touch? We’d love to hear from you.


Returns & Exchanges

We aim to create wardrobes that will remain INTACT. While we’ll gladly accept any faulty or damaged items, we do not offer refunds or returns for change of mind purchases. Read our returns & exchanges policy to find out more.  

Any redelivery due to incorrect address will require additional shipping payment.

Shipping & Delivery

When will I receive my order? 

Orders are typically ready to ship within 2-3 business days via Australia Post. Once shipped, you will be notified by email with your order tracking details. 

Do you ship overseas?

Yes, we currently ship within Australia to NZ, US and the UK. International charges, taxes and customs duties are the responsibility of the individual.

For more information please visit our shipping & delivery policy


What size should I buy?

Refer to the INTACT size guide and notes on the individual product page before making your purchase. If you’re unsure of your size or would like assistance, contact us and we’d be happy to help.


Why merino wool?

100% Australian Merino wool is the foundation of the INTACT brand. We’ve created a clothing range of timeless staples using a fibre that is designed to do exactly what the brand stands for, remain intact.  

The versatile fibre was a natural choice for the INTACT clothing range, it's innovative and high performing, and offers endless applications in the world of fashion. Wool is naturally soft, wrinkle free, breathable, odour and stain resistant. 

We especially love wool because of the feel good factor. Wool clothing can be worn all year round, it will keep you warm in winter and cool in summer, and once you’re done with your INTACT garment, it can be returned to nature as it’s 100% biodegradable. 

If you want to learn more, visit Woolmark, the global authority on Merino wool.

Where does INTACT source their wool from?

INTACT uses 100% Australian Merino wool certified by Woolmark.

How do you wash merino wool?

The great thing about wool garments is that they are odour and stain resistant, so you can wear more and wash less. 

When you do wash your INTACT garment, familiarise yourself with the label. We recommend hand wash with cold water and a wool detergent to ensure your clothes remain intact and lay flat to dry in the shade.

Visit our product care page for more merino wool care tips.

Product Care

Merino wool is known all around the world for its exceptional natural qualities. Luxuriously soft and breathable with an innate capability to both warm and regulate your bodies core temperature, to ensure your merino wool garments remain INTACT for longer, it’s essential you follow the proper care instructions. 

From how you wear, wash and store your merino wool garments, to all things repair and recycling, in order for our wool items to last, they need to be loved.

For all your merino wool care questions, visit our product care page.

Get in touch

Have questions about your order, or a general enquiry?